FAQs

Account Details

Why should I create an account with Jb Wines?

  • Enjoy quick checkouts
  • View historic orders
  • Save many delivery addresses
  • Get exclusive access to new releases & limited vintages
  • Get invitations to our special events

How do I view my invoice?

Login, go to My Portal. On the left side go to transactions. You will see all completed and pending (unpaid invoices).

What do I do if I forget my password?

Click on the My Portal 'log in' icon located in the top left corner of the screen. Select the "Request New Password" button and follow the prompts.  

Do I have to leave my credit card details?

Jb Wines does not retain any customer or account holder credit card details. This means that your credit card information is secure in your hands. However, as a result of this security, it does mean that each time you place a new order you need to enter your credit card details.

“IntegraPay” is responsible for conducting all the eCommerce transactions made via the Jb Wines website. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). “IntegraPay” has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 6 Service Provider. This is the most stringent level of certification available in the payments industry.

Shipping & Delivery

Can I order for other friends and relatives?

Yes, most certainly! We can also include a message with your gift on your behalf.

You will have a Billing and Shipping address when paying online. Add your own details to billing and your friend or relative's details to shipping.

What are the postal charges?

Freight charges are:

For a quantity under 12 - $10 Australia wide

For a quantity over 12 - $15 Australia wide

For overseas orders please contact us.

How long will it take to receive my order?

Once your payment has been approved we will pack your wine and book your delivery in through our provider, Wine Post Australia, for next available pick up. Please allow 3 working days for delivery to most metro areas, and up to 7 working days for delivery to more remote locations. (Although delivery may occur sooner than quoted.)

You will receive an email notification once your order has been dispatched.

If you are from overseas, please contact us so we can discuss options for shipping wine to you.

My order has not arrived by the expected date. What should I do?

Just send us an email at lenore@jbwines.com or phone or text (Lenore 0408 794 389) us.

I have received my order and it is broken. What do I do?

We would be happy to replace it for you free of charge. All you need to do is send us an email at lenore@jbwines.com or phone or text (Lenore 0408 794 389) within 5 days of the arrival of the damaged goods.

I have received my parcel but it is not what I ordered. What do I do?

Just send us an email at lenore@jbwines.com or phone or text (Lenore 0408 794 389) and we will sort out what to do.

If I am not home when the delivery arrives what will happen?

The parcel will be left as per ‘special delivery instructions’. If no instructions were left you will receive an AusPost card specifying which post office to collect your package from.


General

Do you have a cellar door?

We only have cellar door by appointment. However, if you'd like to taste our wines, visit us at Chateau Tanduna once per month or check our event list to see where we are next.

How old are your Barossa vines?

Our vineyards are on the eastern side of the valley, on the slopes of the Barossa Ranges. The vines were planted between 1972 and 2003.

Are all your wines (Jb Wines) made from your own grapes?

Yes: all our wines are made from our own grapes grown on our family vineyards at Bethany and Rowland Flat in the Barossa Valley.

Can I pick up wine direct from the winery?

Yes, we would be pleased to see you. Just call Lenore (0408 794 389) or Greg (0438 204 426) to let us know you are coming to our Vineyard.